Frequently Asked Questions

You can Find Here Answers to Frequently Asked Questions About Our Service

If the link is not working, always check the link on different devices. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact us or create a support ticket if the link does not work on other devices after troubleshooting.

Yes, Refund is made is the service is not working as described.

Updated H264 technologies are used for our IPTV streams, giving users the highest quality and compression settings available. The sizes of IPTV streams are approximately 8 Mbit. When channels are changed, the H264 protocol might be moderately higher. As such, a 16 Mbit internet connection is the minimum speed required (for HD channels, at least 30 Mbit is needed).

Yes, only m3u/ Xtream API subscriptions. Also, please pay attention that 1 subscription can be used on multiple devices, but you can watch only on 1 device at the same time.

Yes, it’s safe to use VPN with IPTV, in fact, it’s highly recommended to do so. As mentioned above, some Internet service providers don’t allow the IPTV connection, through using VPN you will overcome this issue.

This means your internet provider is throttling or blocking your connection. Many internet service providers in UK (sometimes from other countries too) are having this issue and the only solution for this is to use a VPN.

If the link is not working, always check the link on different devices. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact us or create a support ticket if the link does not work on other devices after troubleshooting.

We accept Bitcoin and other cryptocurrencies, and Debit/Credit Card through secured payment gate with automatic currency conversion and no hidden fees.

Subscription starting to be active from the moment you will receive your activation notification in your e-mail.

First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time.

We activate all new accounts in 30 minutes to 12 hours after the invoice is paid.

* Did you give us the correct MAC address? * Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher? * Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can. * Are your device’s specs powerful enough to effortlessly handle live HD streaming? * If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator? * If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device? * If you’re using a MAG box have you tried restarting your device? * If you’re using an Android device/MAG box have you tried logging out then factory resetting your device? * Have you double-checked the server portals we sent you in the activation e-mail? **For MAG box, we recommend that they use the older version. In the meantime, we are using the template below: NOTE: Please be informed that there is an ongoing blocking issue with MAG Box that is manufactured by Informir. Rest assured though that our technical team is hard at work in reviewing the issue further to help our valued subscribers be able to use the service with this device again. In the meantime, we highly suggest doing a Factory Reset on the device and then disable Software Auto-Update and turn Beta off in Settings. Load the Firmware on its original or oldest version like v14. If it still doesn’t work, we can cancel your service. Our customer’s satisfaction is most important to us. Let us know how it goes from here so we can provide other troubleshooting steps you can try.

Why Choose Us?

Outstanding Performance meets Complete Stability

UNLIMITED ENTERTAINMENT

Over 10k Premium Live Channels & Over 8K VOD.

UNLIMITED ENTERTAINMENT

Over 10k Premium Live Channels & Over 8K VOD.

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EASY TO SETUP

If you are an in-experienced user, contact us or visit our tutorials page for easy to follow instructions.

EASY TO SETUP

If you are an in-experienced user, contact us or visit our tutorials page for easy to follow instructions.

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CUSTOMER SUPPORT 24/7

Our technical assistance is available 24 hours a day, 7 days a week by live chat, support ticket or email.

CUSTOMER SUPPORT 24/7

Our technical assistance is available 24 hours a day, 7 days a week by live chat, support ticket or email.

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SATISFACTIOON GUARANTEED

With our super quality for a superb price, we aim your 100% satisfaction.

SATISFACTIOON GUARANTEED

With our super quality for a superb price, we aim your 100% satisfaction.

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